The concept of purchasing a website monitoring solution may seem simple; however, the moment you begin reviewing various offerings and solutions, this once-simple task has now become one filled with questions and confusion. For many website owners, determining the ideal monitoring solution is a complicated process as there are literally hundreds of products designed around the same basic goal, but implemented in a variety of fashions. In order to help clarify this process, take a few minutes to review the following guide. Although your digital enterprise may feature unique challenges or elements, there are several fundamental concepts applicable to all website owners searching for a monitoring tool.
Website Monitoring Software Buying Checklist
Before purchasing a website monitoring solution, it’s imperative that you take time to fully understand the technologies and capabilities of its features. While uncovering the ideal solution for your enterprise requires a deeper understanding of how your website operates and what metrics need consistent monitoring, the following checklist are fundamental elements you must understand before moving forward.
- Monitoring Server Locations and Quantity – Perhaps one of the most important features to look for in a website monitoring solution is the number and location of servers used by the monitoring tool. There are two primary reasons as to why this is an essential element to uncover. The first reason is if there’s a power outage at one of the server locations, your website is still monitored through one of its other locations. The second, and most important, is the ability to monitor and check the performance of your website from multiple locations throughout the world.
- Event Log Frequency and Details – The only way to truly understand errors and issues within your enterprise is to review the event logs. With highly-detailed event logs, you’re able to understand the true causes of performance errors or website downtime. Many times, it’s through these event logs an administrator is capable of determining the root cause of an issue or error.
- Method of Monitoring – There are two primary methods of effective website monitoring: synthetic and real-user. Synthetic monitoring interacts with your website and its page elements based upon a pre-determined script. This ensures critical business processes and functions are operational and behaving as normal; however, because the test runs based on pre-determined actions, the true functionality of your site is unknown. This is where real-user monitoring comes into play. Also referred to as end-user monitoring, this method actually tracks and records the actions and behaviors of real users. By accessing this data, you’re able to understand exactly how your website interacts with visitors. Many times, a synthetic test clears a website, yet visitors are still experiencing various errors or performance issues. With real-user monitoring data, you’re able to identify hidden issues within the site to help cultivate a truly stable and operational website.